Refund Policy
Made to order
Every Static Hour tee is printed when you order it. Because of that, we can't accept returns or exchanges for a change of mind, or if the size or color you chose doesn't work out. The size guide on each product page lists the measurements, and we're glad to help you choose: write to hello@statichour.com before you order.
If something's wrong, we'll fix it
If your tee arrives damaged, misprinted or defective, or it isn't the item or size you ordered, email hello@statichour.com within 30 days of delivery. Include your order number and a photo of the whole tee; for a wrong size, add a photo of the size tag. We'll send a replacement, or refund you if you'd rather. You don't need to send anything back.
Lost packages
If your order hasn't arrived and tracking has stopped moving, email us within 30 days of the estimated delivery date. If the carrier confirms the package is lost, we'll send a replacement.
If tracking shows your package as delivered but you can't find it, check with neighbors, your building's mailroom and your local post office first. A package marked delivered is the carrier's responsibility, and we'll help you file a claim with them.
Address changes and returned packages
Please check your shipping address at checkout. If it needs to change, email us right away; we can update it until your order ships. If a package comes back because the address was wrong or incomplete, or because it went unclaimed, we'll ship it again once you confirm the address, and the new shipping cost is yours.
Cancellations
Email us as soon as you can. Until your order goes into production, we can cancel it and refund you in full.
Refunds
Refunds go back to your original payment method. Your bank may take up to 10 business days to show them.